FAQ
Yes, it does. The transport of dangerous goods is governed by the strict rules of ADR.
In this case, it is probably the so-called oversized shipment. We can arrange the transport of such a shipment if we have the exact dimensions of the shipment and enough time to obtain all necessary permits.
We guarantee that all shipments are insured during their transport by the basic liability insurance of an international carrier. In addition, XCARGO and CARGO PRAGUE have concluded ‘Freight Liability Insurance’ amounting to CZK 5,000,000 (approximately € 180,000). We can provide all customers with the all-risk additional insurance upon request.
The transport of frozen goods is not possible by means of groupage service, as it is not possible to ensure meeting the temperature control requirement during transport. We can provide vans with cooling units for transporting goods of smaller dimensions and weights.
We offer a tracking system directly on our website for regular customers. Please contact us for access data.
Yes, transport of bulk materials is possible in special semi-trailers.
It depends on the extent of your inquiry. In general, we can answer all inquiries within 24 hours, but the vast majority of your questions will be answered within 2 hours of their receipt.
A quality forwarder usually responds more flexibly to the demands of their customers, and is not limited by their own fleet. They are also able to achieve very favourable prices thanks to optimized planning of transport and its large volumes.
Yes, we can ensure storage in Slovakia using our partner companies upon request; we have a warehouse in Hořovice in the Czech Republic, which is designed not only for our groupage service but also for long-term or short-term storage. We also have a warehouse in Ostrava for our customers. Please call us for more information.
Not really. We transport to the countries not listed directly in the section ‘Groupage Service’, but not to such an extent as in the listed countries. Do not hesitate to make an inquiry using our web form.
Incoterms is a set of international foreign trade rules. These rules deal with the relationship arising from a purchase contract, who arranges the shipment, packaging obligations, provision of loading and/or clearance procedure duties. We recommend our customers to indicate agreed Incoterms in transport orders.
We do not have our price lists published. We have customized price lists for our clients. This means they are always adapted to the specifics of their product. If you have a specific transport request, please use the contact form on our website or click ‘here’. I assume a function button linked to the contact form.
If there is visible damage to the goods, always (and in the presence of the driver, if possible) determine the extent of the damage and take the best possible photos of a particular finding. All the details are important, such as the location of the goods in the vehicle or the way they are secured against movement. Write down a damage report, detailing the number of damaged pallets/cartons/colli. Possible non-compliance of the number of pieces with the attached documents or missing documents make it impossible to check the goods. It must be signed by both parties. It is necessary to keep the damaged goods for the needs of an insurance company. The report must be sent by email immediately. We will take immediate care of assessing the situation and taking appropriate measures.
